Trust & Confidentiality
Your responses are completely anonymous, and we never share individual results. Your honest feedback drives real change without risk to your privacy.
We use secure data handling practices to ensure that all responses remain confidential and cannot be traced back to individuals.
Our mission is to empower agents with a safe space to express their thoughts openly, knowing that their voices will be used to drive positive change, not singled out.
At AgentVoice, your trust is our priority, and we are committed to upholding the highest standards of privacy and data protection.
Built on Expertise
With deep knowledge of contact centre operations, scheduling strategies, and employee well-being, we turn agent insights into actionable solutions that benefit both staff and businesses. Our goal is simple: work-life balance that actually works.
Chris Ward and James Barnes have dedicated their careers to solving the real-world challenges of agent scheduling and workforce management. With vast experience across multiple business sectors, they understand that a one-size-fits-all approach doesn’t work. Their expertise spans decades, working closely with businesses to design fair, efficient, and sustainable scheduling solutions that benefit both employees and company objectives.
Dean Whitehouse brings cutting-edge AI and technology-driven solutions into the mix, ensuring that AgentVoice is powered by data-driven insights, smart automation, and innovative workforce management techniques. Together, the team has spent a lifetime addressing the complexities of agent lifestyle requirements and business goals, bridging the gap between operational efficiency and employee satisfaction. Their mission is to make workplaces more adaptable, fair, and productive for everyone.
